Where The Music's At
Pick Your Parking
Looking for an easy entry and exit?
Premier Parking & EZ Out Parking can be purchased on the way into the venue on the day of the show. Rates vary by event. Only credit/debit cards and mobile pay are accepted.
Reserved Parking is the only parking option available online in advance.
CLICK HERE to learn more about all of our available parking options
Bites and Drinks
Skip the preshow rush and dine with us! This season we’ve added even more food and drink options with every fan in mind.
Accessibility
Whatever your needs, let us know how we can help. Whether that’s with your arrival, exploring the venue, the show itself – or all of the above.
Venue Map
Get lost in the music. Not the venue. So here’s a map to help you get around.
FAQ
ALLOWED ITEMS:
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Clear plastic, vinyl, or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) – subject to search at the gate.
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Compact Umbrellas with no metal pointed ends
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Food - must fit in a one-gallon, clear Zip-Loc style bag.
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Non-professional cameras (Pocket sized, point & shoot, no removable lenses)
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Small Blankets or beach towels
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Small clutch-type handbags no larger than 6”x 9”
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Strollers are permitted, with lawn tickets only. (Must be collapsable)
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Water - factory sealed up to 20 oz (non-frozen) per guest. Refillable plastic water bottles are permitted. Hydration packs & hard-sided bottles are not permitted.
Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.
PROHIBITED ITEMS:
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Alcohol or illicit substances
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Animals (except ADA-approved service animals)
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Any other item that may pose a threat to other guests, staff or performers
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Audio recording devices
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Chains or spiked jewelry
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Clear bags larger than 12”x6”x12”
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Drones
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Fireworks or other incendiary devices
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Glass, metal, cans (regardless of contents)
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Glow sticks
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Golf umbrellas or umbrellas with metal pointed ends
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GoPro’s or Video recording devices
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iPads or tablets
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Knives, guns, mace, pepper gas or any other item deemed a potential weapon
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Large signs, posters, or flags
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Laser pointers
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Lawn Chair Policy: Outdoor lawn chairs are no longer allowed inside the venue. Low-profile beach chairs are available to rent in advance or on the day of the show on a first-come, first-served basis while supplies last. Live Nation reserves the right not to rent lawn chairs on certain shows
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Pop-up tents (includes parking lots)
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Portable Chargers
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Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
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Selfie Sticks
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Soft or Hard side coolers
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Solid bags larger than 6”x9”
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Wagons or large non-collapsible stroller
*Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.*
Xfinity Theatre strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, feel free to get in touch with us at (860) 548-7370 or email FOJ@livenation.com.
ARRIVAL & ACCESSIBLE ENTRANCES
All main entrances to Xfinity Theatre are accessible. The path from the main entrance to the covered seating areas and the lawn is accessible by wheelchair, but is also uphill and approximately 200-300 ft long, depending on the path you choose to take. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat.
RESTROOMS
All restrooms are accessible at Xfinity Theatre.
ACCOMMODATIONS
All concession and merchandise stands are accessible at Xfinity Theatre.
TICKETING
You can buy accessible tickets online – no need to call the box office. To purchase accessible tickets on our website, select the "filters" icon on the upper right of the ticket page. Next, select "show accessible tickets", choose a type of accessible seat (wheelchair, companion, or semi-ambulatory), and select "apply filters". You will be shown your seat location once a ticket is selected. There are accessible seating options in every price range. All tickets are available on a first come, first served basis. Please try to buy accessible tickets in advance to secure a seat.
For guests in need of accommodation on the lawn, there is a raised concrete accessible platform at no additional cost. Please note that access to this platform is first come first served, and this area is reserved solely for guests with disabilities plus one companion each.
ACCESSIBLE PARKING
Accessible Parking is located within the Premier Parking lot adjacent to the main gate. Please show the parking staff your valid, accessible parking tag and identification. Please be advised that parking is limited. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests. Accessible parking can fill quickly, so please plan on arriving early.
DROP OFFS & RIDESHARE
When you arrive at the venue, please let the parking staff know that you are dropping someone off for accessibility reasons and they will direct you to the closest drop off location. Additionally, the rideshare pickup/drop-off location is located across the street at the Mini Dealership. Drop off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We do not have the ability to store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
Xfinity Theatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
SERVICE ANIMALS
At Xfinity Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
SIGN LANGUAGE INTERPRETATION
Xfinity Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
Please make your request by emailing FOJ@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. Accommodations will be made in or around the same section as the purchased ticket.
ASSISTIVE LISTENING DEVICES
Assistive Listening Devices (ALDs) technology in Xfinity Theatre is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the Guest Services location in the main lobby to get a receiver. A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or earbuds.
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Connect to Wi-Fi network Free_Fan_Wifi
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Download the Listen Everywhere app via the App Store
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Connect to the audio channel in the app
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Enjoy the show!
If you need an assisted listening device, call us at least two days before the event at 860-548-7370 and we’ll sort it out for you.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry.
The Box Office at Xfinity Theatre is located to the left of the main entrance and will be open day-of-show only. They open at 2 pm and close when the main act takes the stage. If you’d like to purchase tickets, please visit us at www.livenation.com. We look forward to seeing you at our next show at Xfinity Theatre!
AGE RESTRICTIONS/CHILDREN'S TICKETS
Most of our events are for all ages. Please visit the specific event page on www.xfinitytheatre.com/shows for any age restrictions that may be in place.
For most events, children under 2 years old do not require a ticket but must sit on a parent or guardian’s lap for the duration of the show. Venue management is not responsible for the artistic content, and therefore, we ask that parents exercise discretion when deciding whether to purchase tickets for their children.
CANCELLATIONS/POSTPONEMENTS:
Cancellations or postponements will only occur in the event of severe weather, artist cancellation, or an act of God.
In the event of a cancellation or postponement local media will be notified and any information about a potential rescheduled date will be made available via social media and email. In the event a show is canceled refunds can be obtained at the point of purchase. Guests who purchased their tickets through Live Nation or Ticketmaster should monitor their email for more information or visit www.livenation.com/refund
GROUP TICKET SALES:
Xfinity Theatre does not offer group ticket sales. If you have a large party attending the show, please contact our Premium Seating Department at 203-949-7715. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
LOST OR STOLEN TICKETS:
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the Box Office and have their ticket reprinted for a fee.
MOBILE TICKETING:
Since the 2019 season, Ticketmaster tickets are digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance. Download tickets to your wallet to avoid any delays on the day of the show.
-
Add your tickets to your Apple or Google Wallet before you arrive at the venue for easy access.
-
If you are attending an event with a large group, before arriving at the venue transfer individual tickets to each member of your party so that they will have them on their own device.
-
If you are experiencing slow service, you can connect your phone to our WIFI.
-
Make sure you can view your tickets on Ticketmaster or Live Nation prior to arriving. If you purchased tickets through a 3rd party, you would need to accept the tickets from the seller prior to your arrival. The Box Office does not have access to any tickets purchased through a third-party website.
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The Box Office does not have cell phone chargers. We encourage guests to make sure their phone is fully charged when arriving at the venue. Charging stations are located inside the venue.
PAPER TICKETS:
All tickets for the Xfinity Theatre are digital, and the Box Office will not print physical tickets as long as the tickets can be accessed on a smart phone / mobile device. Tickets cannot be reprinted once a guest has entered the venue.
RESALE/TRANSFER:
For support of the transfer of tickets purchased through Live Nation/Ticketmaster, click here.
For support of the resale of tickets purchased through Live Nation/Ticketmaster, click here.
Live Nation/Ticketmaster are not responsible for tickets purchased on third-party sites (e.g., Stubhub, SeatGeek, Vivid Seats, etc.). Our box office will not be able to troubleshoot, locate, or refund your tickets. Please contact your point of purchase for assistance.
SCALPING TICKETS:
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on the property will be turned over to local law enforcement.
TICKETS FOR CHILDREN:
Most of our events are for all ages, please visit the specific event page on LiveNation.com for any age restrictions that may be in place.
Children who are 2 years old and under do not require a ticket but must sit on a parent or guardian’s lap. Venue management is not responsible for artistic content and therefore we ask that parents use discretion when deciding whether to purchase tickets for children.
WILL CALL:
Will Call tickets are available for pickup at the box office. The Xfinity Theatre box office is only open on the day of the show, starting at 2 pm, and closes when the main artist goes on stage.
Please make sure you have a photo ID matching the purchaser's name to pick up tickets. Guests are not permitted to put tickets in Will Call for other guests to pick up. Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.
If tickets or passes are being left for you by radio stations or the tour, they will be left at Will Call. Those tickets will only be available for pick up when gates open, so please do not try to pick them up earlier. If your tickets or passes are not in Will Call you will need to contact the person who left them for you to determine where they are. The box office cannot contact radio stations or the tour for you.
Xfinity Theatre Administrative Office – (860) 548-7370
Box Office – (560) 548-7370 or (203) 265-1501 (press 1 for the Box Office)
Premium Seating Sales - 203-949-4802
The venue has a variety of delicious food and beverage options available for purchase. Please note that items and pricing are subject to change from event to event.
Sorry, no outside chairs of any kind are permitted. Lawn Chairs are available for rent at the venue for $15.00 per chair or in advance here. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall.
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Xfinity Theatre parking options are listed below. Parking lots will generally open 4 hours prior to our scheduled gate time.
Accessible Parking
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Located within the Premier Parking lot adjacent to the main gates. To provide Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match. Accessible parking is available on a first-come-first first-served basis.
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Drop Offs
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Drop-off areas are located in our EZ Out parking lot. (Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership). Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
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EZ Out Parking Lot
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Quick & easy exit after the show! Be one of the first out of traffic and on your way home before most everyone else. This lot is near the venue and has a dedicated exit with quick access to 91 North and South. The entrance to the lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership. Day-of-show purchases can be made at the entrance to the lot, subject to availability. Rates vary by event. Only credit/debit cards and mobile pay are accepted.
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Market-Pequot Lot
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Free parking in the Market-Pequot lot located at the intersection of Market and Pequot streets just north of exit ramp 32B on I-91 (by the Citgo gas station).
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Morgan Street Garage
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ONLY FOR SELECT SHOWS - For $10, additional parking is available in the Morgan street garage located at the intersection of Market and Talcott Streets just south of the I-84/I-91 interchange on Market street.
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Motorcycle Parking
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Motorcycle parking is limited and located on the side of Restaurant Depot. Prices vary but are generally $20.00 to $30.00.
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Overnight Parking
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There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event could be towed at the owner’s expense.
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Oversized Vehicle Parking
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Buses are considered an oversized vehicle and will be charged at least $100.00 if remaining on-site during the event. Bus parking is limited and is on a first come first served basis. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Hartford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.
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Premier Parking Lot
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Paid Premier Parking and Reserved Parking are located adjacent to the main entrance of the facility and be accessed at the intersection of Savitt Way and Weston Streets.
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Railtech Parking Lot
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No additional charge for parking in the Railtech lot located at the intersection of New Road and Weston Streets, one light north of the entrance to the Premier Parking lot.
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Towing
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Xfinity Theatre reserves the right to tow vehicles at their discretion. This includes vehicles that are parked illegally or blocking emergency access.
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Premium Parking
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Premium Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a VIP Parking Pass or be on the VIP parking list to access. The entrance to this lot is on Savitt Way; follow the VIP Parking directional signs as you approach the venue.
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Designated Driver
Hartford HealthCare is offering a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at the Guest Services table in the lobby.
During The Season:
Xfinity Theatre
61 Savitt Way Hartford, Connecticut 06120
Admin Office/Box Office (860) 548-7370
Premium Seating Sales - (203) 949-7715
Ticketmaster Customer Service – 1 (800) 653-8000
Off Season:
Box Office (203) 265 - 2501 (Press option 1 to connect to the box office)
ACCESSIBILITYXfinity Theatre strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, feel free to get in touch with us at (860) 548-7370 or email FOJ@livenation.com.
ARRIVAL & ACCESSIBLE ENTRANCES
All main entrances to Xfinity Theatre are accessible. The path from the main entrance to the covered seating areas and the lawn is accessible by wheelchair, but is also uphill and approximately 200-300 ft long, depending on the path you choose to take. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat.
RESTROOMS
All restrooms are accessible at Xfinity Theatre.
ACCOMMODATIONS
All concession and merchandise stands are accessible at Xfinity Theatre.
TICKETING
You can buy accessible tickets online – no need to call the box office. To purchase accessible tickets on our website, select the "filters" icon on the upper right of the ticket page. Next, select "show accessible tickets", choose a type of accessible seat (wheelchair, companion, or semi-ambulatory), and select "apply filters". You will be shown your seat location once a ticket is selected. There are accessible seating options in every price range. All tickets are available on a first come, first served basis. Please try to buy accessible tickets in advance to secure a seat.
For guests in need of accommodation on the lawn, there is a raised concrete accessible platform at no additional cost. Please note that access to this platform is first come first served, and this area is reserved solely for guests with disabilities plus one companion each.
ACCESSIBLE PARKING
Accessible Parking is located within the Premier Parking lot adjacent to the main gate. Please show the parking staff your valid, accessible parking tag and identification. Please be advised that parking is limited. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests. Accessible parking can fill quickly, so please plan on arriving early.
DROP OFFS & RIDESHARE
When you arrive at the venue, please let the parking staff know that you are dropping someone off for accessibility reasons and they will direct you to the closest drop off location. Additionally, the rideshare pickup/drop-off location is located across the street at the Mini Dealership. Drop off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We do not have the ability to store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
Xfinity Theatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
SERVICE ANIMALS
At Xfinity Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
SIGN LANGUAGE INTERPRETATION
Xfinity Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
Please make your request by emailing FOJ@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. Accommodations will be made in or around the same section as the purchased ticket.
ASSISTIVE LISTENING DEVICES
Assistive Listening Devices (ALDs) technology in Xfinity Theatre is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the Guest Services location in the main lobby to get a receiver. A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or earbuds.
-
Connect to Wi-Fi network Free_Fan_Wifi
-
Download the Listen Wifi app via the App Store
-
Connect to the audio channel in the app
-
Enjoy the show!
If you need an assisted listening device, call us at least two days before the event at 860-548-7370 and we’ll sort it out for you.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
AlcoholXfinity Theatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver's License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
ATMsWe no longer have ATMs on site. We do offer a free “CASH TO CARD” option located at Guest Services. We will exchange any cash denomination for a prepaid card to use at the venue. This prepaid card can be used anywhere credit/debit cards are accepted. There will be no fees for the cash-to-card exchange.
Bag PolicyWe only will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
Banners and SignsSigns larger than 8.5 X 11 in size are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential to block other guests’ view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Bicycle ParkingStationary bike racks are not available at this location. Xfinity Theatre is not responsible for lost or stolen bicycles.
Box Office/TicketingThe Box Office at Xfinity Theatre is located to the left of the main entrance and will be open day-of-show only. They open at 2 pm and close when the main act takes the stage. If you’d like to purchase tickets, please visit us at www.livenation.com. We look forward to seeing you at our next show at Xfinity Theatre!
CANCELLATIONS/POSTPONEMENTS:
Cancellations or postponements will only occur in the event of severe weather, artist cancellation, or an act of God.
In the event of a cancellation or postponement local media will be notified and any information about a potential rescheduled date will be made available via social media and email. In the event a show is canceled refunds can be obtained at the point of purchase. Guests who purchased their tickets through Live Nation or Ticketmaster should monitor their email for more information or visit www.livenation.com/refund
GROUP TICKET SALES:
Xfinity Theatre does not offer group ticket sales. If you have a large party attending the show, please contact our Premium Seating Department at 203-949-4802 Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
LOST OR STOLEN TICKETS:
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the Box Office and have their ticket reprinted for a fee.
MOBILE TICKETING:
Since the 2019 season, Ticketmaster tickets are digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance. Download tickets to your wallet to avoid any delays on the day of the show.
-
Add your tickets to your Apple or Google Wallet before you arrive at the venue for easy access.
-
If you are attending an event with a large group, before arriving at the venue transfer individual tickets to each member of your party so that they will have them on their own device.
-
If you are experiencing slow service, you can connect your phone to our WIFI.
-
Make sure you can view your tickets on Ticketmaster or Live Nation prior to arriving. If you purchased tickets through a 3rd party, you would need to accept the tickets from the seller prior to your arrival. The Box Office does not have access to any tickets purchased through a third-party website.
-
The Box Office does not have cell phone chargers. We encourage guests to make sure their phone is fully charged when arriving at the venue. Charging stations are located inside the venue.
SCALPING TICKETS:
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on the property will be turned over to local law enforcement.
RESALE/TRANSFER:
For support of the transfer of tickets purchased through Live Nation/Ticketmaster, click here. (https://help.ticketmaster.com/hc/en-us/articles/9612097694481-How-do-I-transfer-tickets)
For support of the resale of tickets purchased through Live Nation/Ticketmaster, click here. (https://help.ticketmaster.com/hc/en-us/categories/4405878684049-Resale)
Live Nation/Ticketmaster are not responsible for tickets purchased on third-party sites (e.g., Stubhub, SeatGeek, Vivid Seats, etc.). Our box office will not be able to troubleshoot, locate, or refund your tickets. Please contact your point of purchase for assistance.
WILL CALL:
Will Call tickets are available for pickup at the box office. The Xfinity Theatre box office is only open on the day of the show starting at 2 pm and closes when the main artist goes on stage.
Please make sure you have a photo ID matching the purchaser's name to pick up tickets. Guests are not permitted to put tickets in Will Call for other guests to pick up. Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.
If tickets or passes are being left for you by radio stations or the tour, they will be left at Will Call. Those tickets will only be available for pick up when gates open, so please do not try to pick them up earlier. If your tickets or passes are not in Will Call you will need to contact the person who left them for you to determine where they are. The box office cannot contact radio stations or the tour for you.
Camera PolicySUBJECT TO CHANGE - The standard venue policy allows camera phones and disposable cameras. Any camera that has a detachable lens will be considered professional and will not be allowed. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
CampingThe venue does not allow camping or overnight parking of any kind.
ChildrenAll events are all ages. Every individual will require a ticket for admission regardless of age. Venue management is not responsible for artistic content and therefore we ask that parents use discretion when deciding whether to purchase tickets for children.
Conceal and CarryXfinity Theatre does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Credit/Debit CardsXfinity Theatre is a cashless venue. All main concession and merchandise stands take Visa / MasterCard / Discover / American Express and Contactless Payments. See Guest Services in Main Lobby for “CASH TO CARD” exchange.
Designated DriverHartford HealthCare is offering a free fountain soda to guests who commit to be the designated driver for their party. Please visit the Guest Services table in the lobby.
EmergencyIn the event of an emergency while on site, Xfinity Theatre has trained paramedics to assist with any medical issues. First aid is located to the right of the main gates as you enter the venue but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/
Employment OpportunitiesThe venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.livenationentertainment.com/careers
EntrancesThere are a total of 2 General Admission entrances to the facility, the main entrance and Gate C. Both gates are available for use regardless of the ticket type. The Fast Lane entrance is located at Gate C to the left of the box office. You must have your event ticket and Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located to the right of the main gate, across from the Accessible parking area. All guests using this gate must be VIP clients and have the appropriate ticket.
Gate opening times vary, but are usually 2 hours prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.
Guest ServicesIf you need assistance while at an event, please visit our GUEST SERVICES STAND located in the main lobby. Entering the main lobby, the GUEST SERVICES stand will be on your right-hand side in the corner.
Fan MailXfinity Theatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Fast LaneFor select events guests can purchase Fast Lane passes at www.livenation.com or go to the Upgrades page of this website. The Fast Lane passes do not guarantee the guest to enter any earlier than the designated gate time, however, they can enter before general admission ticket holders. Fast Lane Gates are located at Gate C, to the left of the box office.
Group Ticket SalesXfinity Theatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 203-949-4802. The Premium Seating Department sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guest ConductGuests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest who is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest.
PERMITTED ITEMS:-
Clear plastic, vinyl, or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) – subject to search at the gate.
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Compact Umbrellas with no metal pointed ends
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Food - must fit in a one-gallon, clear Zip-Loc style bag.
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Non-professional cameras (Pocket sized, point & shoot, no removable lenses)
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Small Blankets or beach towels
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Small clutch-type handbags no larger than 6”x 9”
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Strollers are permitted, with lawn tickets only. (Must be collapsable)
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Water - factory sealed up to 20 oz (non-frozen) per guest. Refillable plastic water bottles are permitted. Hydration packs & hard-sided bottles are not permitted.
Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.
NON-PERMITTED ITEMS
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Alcohol or illicit substances
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Animals (except ADA-approved service animals)
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Any other item that may pose a threat to other guests, staff or performers
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Audio recording devices
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Chains or spiked jewelry
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Clear bags larger than 12”x6”x12”
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Drones
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Fireworks or other incendiary devices
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Glass, metal, cans (regardless of contents)
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Glow sticks
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Golf umbrellas or umbrellas with metal pointed ends
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GoPro’s or Video recording devices
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iPads or tablets
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Knives, guns, mace, pepper gas or any other item deemed a potential weapon
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Large signs, posters, or flags
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Laser pointers
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Lawn Chair Policy: Outdoor lawn chairs are no longer allowed inside the venue. Low-profile beach chairs are available to rent in advance or on the day of the show on a first-come, first-served basis while supplies last. Live Nation reserves the right not to rent lawn chairs on certain shows
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Pop-up tents (includes parking lots)
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Portable Chargers
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Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
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Selfie Sticks
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Soft or Hard side coolers
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Solid bags larger than 6”x9”
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Wagons or large non-collapsible stroller
*Items listed are subject to change or vary on show day*
Lawn Chair RentalNo outside chairs are allowed. Lawn Chairs are available for rent at the venue for $15.00 per chair or in advance here. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. Live Nation reserves the right to limit Lawn Chair rentals during various shows.
Lawn SeatingThe lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
Lost and FoundIf you lose an item while you are at an event, you can visit Guest Services in the Main Lobby to see if it has been turned in. Or click on the link below to view our virtual lost and found! You can communicate with us and set up a time to pick up your item. Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! Unclaimed items will be donated or destroyed 10 days following the event.
Click here to visit the website!
From Worcester, Boston and Points East: I-84 West to exit 50 (Main Street). Take a right at end of the ramp onto Market Street. Theater is located one mile up on the left. Follow signs for Xfinity Theatre parking.
From Danbury, CT and Points West: I-84 East to Exit 50 (Main Street) Take a left onto Windsor and an immediate right onto Pleasant. At the next light, take a left onto Market Street. You'll be on the R.A. Theater is located one mile up on the left. Follow signs for Xfinity Theatre parking.
From New Haven, Fairfield County, NYC Area and Points South: I-95 North or the Merritt Parkway North to I-91 North (begins in New Haven.) Take Exit 32B (Trumbull Street.) Take a right at the end of the ramp onto Market Street. Follow signs for Xfinity Theatre parking.
From Springfield, MA and Points North: I-91 South to Exit 33 (Jennings Road.) Take a right off the exit. At the first light take a left onto Weston Street. The theater is located 1 mile up on the right. Follow signs for Xfinity Theatre parking.
Media Relations/Press PassesAny media inquiries need to be directed to our Local Office: 203-269-8721
Medical AssistanceFirst Aid is located to the left next to the main gates once you are inside the facility. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed.
MerchandiseMerchandise will be available for all concerts at our merchandise booths located inside the main gates, inside the lobby and in the upper plaza near the lawn. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
ParkingXfinity Theatre parking options are listed below. Parking lots will generally open 4 hours prior to our scheduled gate time.
Accessible Parking
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Located within the Premier Parking lot adjacent to the main gates. To provide Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match. Accessible parking is available on a first-come-first first-served basis.
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Drop Offs
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Drop-off areas are located in our EZ Out parking lot. (Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership). Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
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EZ Out Parking Lot
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Quick & easy exit after the show! Be one of the first out of traffic and on your way home before most everyone else. This lot is near the venue and has a dedicated exit with quick access to 91 North and South. The entrance to the lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership. Day-of-show purchases can be made at the entrance to the lot, subject to availability. Rates vary by event. Only credit/debit cards and mobile pay are accepted.
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Market-Pequot Lot
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Free parking in the Market-Pequot lot located at the intersection of Market and Pequot streets just north of exit ramp 32B on I-91 (by the Citgo gas station).
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Morgan Street Garage
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ONLY FOR SELECT SHOWS - For $15, additional parking is available in the Morgan street garage located at the intersection of Market and Talcott Streets just south of the I-84/I-91 interchange on Market street.
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Motorcycle Parking
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Motorcycle parking is limited and located on the side of Restaurant Depot. Prices vary but are generally $20.00 to $30.00.
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Overnight Parking
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There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event could be towed at the owner’s expense.
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Oversized Vehicle Parking
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Buses are considered an oversized vehicle and will be charged at least $100.00 if remaining on-site during the event. Bus parking is limited and is on a first come first served basis. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Hartford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.
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Premier Parking Lot
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Paid Premier Parking and Reserved Parking are located adjacent to the main entrance of the facility and be accessed at the intersection of Savitt Way and Weston Streets.
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Railtech Parking Lot
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No additional charge for parking in the Railtech lot located at the intersection of New Road and Weston Streets, one light north of the entrance to the Premier Parking lot.
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Towing
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Xfinity Theatre reserves the right to tow vehicles at their discretion. This includes vehicles that are parked illegally or blocking emergency access.
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Premium Parking
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Premium Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a VIP Parking Pass or be on the VIP parking list to access. The entrance to this lot is on Savitt Way; follow the VIP Parking directional signs as you approach the venue.
Police Assistance
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On-duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.
Pop-Up TentsPop-up tents are not permitted into the venue or in the parking lots. No exceptions.
Premium/VIP SeatingIf you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 203-949-4802. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Private EventsOur incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us at xfinitytheatreevents@livenation.com or click here.
Public TransportationCT Transit does provide limited service to the area surrounding Xfinity Theatre. Please check their schedule in advance of the event to confirm the last pick time.
Re-EntryRe-Entry is not permitted at Xfinity Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
RestroomsRestrooms are located throughout the venue. We have indoor restrooms located inside our main lobby, on the west side of our main plaza, and in the Unplugged Hot Spot.
The largest collection of indoor restrooms for men and women is located on the west side of the main plaza to the right after you enter the main gates. We encourage guests to save time by taking a few extra steps to reach this location and enjoy much shorter lines – especially for our female guests.
In addition, we have portable toilets throughout the venue.
Security ProceduresAll guests are subject to security search via walk-through metal detector, hand-held metal detector, or physical pat down. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform the security supervisor at your entrance and they will help you find an alternative search to our metal detectors.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment and can assist with any questions or concerns. For more details on permitted/prohibited items, click here
Your safety and security are most important to us.
SmokingNo smoking is allowed inside the lobby or reserved seating areas. While we do not restrict smoking on the lawn please be courteous to others - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
SponsorshipAll sponsorship inquiries should be directed to our office. Please call 203-269-8721 and ask to speak with someone in sponsorship. Any handouts or presence on-site need to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
SustainabilityLive Nation is dedicated to reducing waste and consumption across the live music experience at our amphitheaters across the country. You will find recycling and composting stations throughout the venue with instructional signage as to what items should be disposed of in each bin.
TailgatingReasonable and responsible tailgating is allowed until the gates open. Anyone in the parking lots after gates open must either enter the venue or leave the property.
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The following items are NOT PERMITTED: Hard alcohol, pop-up tents, open flames, grills, glass containers, fireworks, weapons, and illegal substances.
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Parking lot cross aisles must remain clear for emergency vehicle access at all times.
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Hartford Police enforce zero tolerance against underage consumption of alcohol.
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All items left unattended during the show are considered forfeited and may be disposed.
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Violation of these rules can result in ejection from the property and/or arrest.
Most artists prohibit video and audio taping of their performances. However, some artists do allow audio recording so please search the artists’ website or contact us prior to the event you are attending to confirm if this will be allowed.
TaxisCheck out some options below!
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Arrow Cab Inc - 860-558-4825
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ABC Taxi Service - 860-819-4146
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D&I Taxi - 860-882-7805
Because of the proximity to downtown Hartford and a large number of potential simultaneous events, traffic can be difficult at times. Please allow yourself extra time to deal with potential traffic delays, especially on weekday shows. We do encourage carpooling for all shows.
Traffic is controlled by local law enforcement. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/
VIP Club AccessThe VIP Club at Xfinity Theatre offers comfortable seating and an enjoyable atmosphere in both a restaurant setting as well as a lounge setting. It offers premium private full-service bars, wait service, private air-conditioned restrooms, and upgraded menu items not found in the other parts of the venue. This exclusive area is available only to VIP premium and season ticket holders or with the purchase of a VIP Club Access upgrade. Click here to check it out!
Water Refill StationsGuests are permitted to bring in one (1) factory-sealed plastic bottle of water up to 20oz in size. This policy is subject to change based on artist requests or safety considerations. Water refill stations are located just outside the Unplugged Hotspot. Water fountains are located by the lobby restrooms. Refillable plastic water bottles are permitted. Hard-sided bottles and hydropacks are not permitted.
WeatherAll shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages:
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
WifiFree WIFI is now available at Xfinity Theatre
